What is an Inbound Call Center?

An omni channel inbound service receives calls from customers. Inbound call centers, also known as contact centers, are monitored by support teams specializing in customer service. Calls directed to an inbound call center are generally from new or existing customers with queries or problems.

Call centers can be run by a company internally in their own office space. Alternatively, these functions can be outsourced to external call centers locally or overseas.


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December 15, 2022 at 09:33PM

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